As the global leader in responsibly sourced fine jewelry, Lotus Diamonds is proud to offer our entire collection of jewelry and loose diamonds to customers all over the world. Lotus Diamonds’s international policies apply to orders to be shipped to all countries outside the US, Canada, the UK, and Australia. For the specific terms & conditions regarding international shipping, please contact your local Lotus Diamonds customer service representative.
For answers to common customer service related questions, visit Customer Service.
Placing Your Order
International orders can easily be placed through our web site. If you prefer, you can also contact your local Lotus Diamonds customer service representative who can assist you in placing your order over the phone or by email.
If you choose to pay by bank wire, please note that your order will be processed only after your payment in the form of a bank wire is received.
Payment
All Lotus Diamonds prices are specified in US$. All transactions will be converted to your local currency based on the bank rates of your bank at the time the transaction is processed. Please consult your bank for details.
Lotus Diamonds currently accepts PayPal or bank wire payments from our international customers outside of the US, Canada, the UK, and Australia. Bank wire payments are only accepted on orders of $500 USD or more. You may arrange payment through your bank. All international bank wires are subject to a $35 processing fee by Lotus Diamonds.
For international bank wire orders, after you place your order a customer service representative will give you the account information you will need to provide to your bank in order to transfer funds from your account directly to a Lotus Diamonds account. It may take a few days for your bank to process the bank wire. Once your bank has transferred the funds, Lotus Diamonds is immediately notified and your purchase is processed. Please note an ACH transfer is not the same as a wire transfer. At this time, Lotus Diamonds does not accept ACH transfers.
If you have any questions about the process involved in a bank wire, we recommend you confer with you bank or contact your local Lotus Diamonds customer service representative.
Shipping
All international orders shipped outside of the US will be shipped FedEx International Priority. A shipping charge of $50 USD will apply to all international shipments outside the US, Canada, the UK, or Australia. Please note that the arrival times listed on the website apply to US shipping addresses only. Most shipments outside of the US arrive within two to five business days, however the customs process in each country may vary and often packages may be held longer. Contact your local Lotus Diamonds customer service representative for estimates of shipping delivery times outside the US.
For insurance reasons we cannot reroute packages after they have shipped from Lotus Diamonds.
Lotus Diamonds insures and registers all items for their full value, in order to make sure that your shipment is risk-free during its transit from Lotus Diamonds to your doorstep. For added security, a signature will be required upon delivery of Lotus Diamonds orders over $250. An adult must be available at the business or home address indicated to sign for receipt.
Customs, Duties & Taxes
Prior to receiving your Lotus Diamonds order, the customs office of the destination country may apply customs fees, import duties, taxes, and other charges. Customs policies vary depending on country. All charges required for customs clearance will be the responsibility of the recipient.
All customs, duties and taxes will be applied by the customs office of the country to which the order is delivered. For orders shipped to Canada, the UK, or Australia, Lotus Diamonds collects the relevant GST/PST/HST/VAT based on the country/province that the order is being shipped to. There are no additional duties for orders shipped to Canada, or Australia. For orders shipped to the UK, Lotus Diamonds collects the relevant duties for each order. Taxes and duties on orders will be calculated based on the rates in effect the date your order ships. For orders shipping to other countries, please contact your country’s customs office if you require information regarding applicable tax or duty rates.
Please contact your local customs office for your current VAT rate and further details. Please always feel free to contact your local Lotus Diamonds customer service representative.
Third Party Brokerage
In some cases, third party brokerage may be necessary in order for shipments to be fulfilled in certain countries (Note: shipments to France may require third party brokerage). Please note that Lotus Diamonds does not endorse or claim any control over any third party brokerage, and is unable to undertake responsibility to review third party brokerage content and polices.
Returns, Exchanges & Resizing
At Lotus Diamonds, we take pride that our jewelry is produced with the highest standards of quality and excellence. In order to make sure you are completely satisfied with your Lotus Diamonds purchase, we offer a very flexible 30 day return policy. For orders shipped internationally, we cannot offer ring resizing since taxes are levied every time a jewelry item crosses the border. If you have any questions regarding Lotus Diamonds’s return policy, please do not hesitate to contact a Lotus Diamonds customer service representative.
Restrictions
Please note that Lotus Diamonds items shipped outside of the US, Canada, the UK, and Australia may not be in accordance with specific standards of the destination country indicated in the shipping address provided. Lotus Diamonds is not responsible for determining which products can be legally imported into countries outside of the US, Canada, the UK, and Australia. For questions regarding possible shipping restrictions to your shipping address of choice, please contact your local Lotus Diamonds customer service representative.
