We offer free FedEx shipping on every US, Canadian, UK, and Australian order. To make your Lotus Diamonds purchasing experience as stress-free as possible, we also offer free return shipping on all orders from the US, Canada, UK, and Australia!
Because we make most items to order, time from order to delivery will vary depending on the item ordered. All orders are shipped via FedEx and are scheduled to arrive on or before the expected delivery date shown in the order confirmation. Some orders may arrive earlier than the expected delivery date if they are ready. You will receive an email confirmation once your order ships.
At Lotus Diamonds, we have shared in the unforgettable memories of thousands of our customers, and we understand that jewelry is often given for special surprise occasions such as an engagement. Please let us know what we can do to make sure you maintain your surprise. Special arrangements, such as Saturday delivery, delivery on a particular date, or holding at a FedEx location, can be made by calling us . All orders are presented in distinctive FSC certified packaging!
For your protection, Lotus Diamonds always:
Insures and registers all items for their full value.
Requires that all deliveries are made to a physical business or home address only. We do not ship to P.O. box addresses.
International shipments can be processed online. Customs processes and import duties are the responsibility of the customer; please check with your local customs office for information. Other than GST/PST/HST, there are no additional import duties for orders shipped to Canada and Australia. For orders shipped to the UK, Lotus Diamonds collects the relevant duties for each order. Learn more about our Canadian, UK and Australian shipping policies, and contact us with any international shipping questions.
Lotus Diamonds is committed to timely delivery for your order. However, delivery delays due to inclement weather conditions, carrier delays or incorrect addresses are beyond our control. Shipping fees are non-refundable. An alternative shipping method may be used when deemed appropriate to reach your target destination and target delivery date. On the rare occasion that your order is tampered with or lost during shipment, you must report this to Lotus Diamonds within 5 days of receiving your tracking number.
For insurance reasons we cannot reroute packages after they have shipped from Lotus Diamonds.
If you have any questions about our shipping procedures, please call us.